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Shipping and Delivery

Ordering

Placing an order with hairextensionaires is very easy. You may either order via our online service or contact our friendly customer service. We are available from Monday-Saturday: 9.00am-6.00pm to answer your questions and complete your order by phone.

Payment

We accept almost all major credit cards.

Shipping

hairextensionaires company policy is to provide you with timely delivery service. Orders are processed and posted daily, via Royal Mail for the UK and DHL for international orders. Please, allow 3 to 14 days for standard delivery in the UK. Express and overnight delivery is available in the UK for orders placed before 12:00pm. For international orders a tracking number will be e-mailed to you once your order has been posted. Should the items you wish to purchase be out of stock you will be notified immediately, and of the new delivery date.

Refunds & Exchanges

Please remember to place your order with utmost attention. All products are final and non-refundable. Exchanges are accepted. Shipment charges will be made on all exchanges by the customers. Please note that exchanges can only be accepted by telephone confirmation. Because of hygienic reasons exchanges are accepted - only for items which are UNOPENED AND UNUSED; all exchanges must be returned in the original package. Exchanges on retail hair are to be made within 7 working days.

Wholesale Orders

Our wholesale orders start from 1kg Because our wholesale products are customize according to specific description of our customers there are no refund and exchanges accepted. For wholesale orders outside the UK, we accept payment via Western Union or bank transfer (for other transfer options please contact our wholesale team).

Pricing

All prices listed are subject to change without notice.

VAT policy

hairextensionaires is registered in the United Kingdom under United Kingdom Value Added Tax (VAT) . We are required to charge VAT to all individuals and companies without a valid VAT number based in the European Union and United Kingdom Vat Zone. Please note Rest of the world and the USA are exempt of VAT.subject to change.

Allergy policy

All our products are 100% Natural and should have no allergic reactions but if you are unsure please contact your doctor/GP before purchasing our product.